Refund policy
Return & Refund Policy
At Khallada’s Gourmet Cookies, each order is crafted fresh with care and intention. Because our products are perishable and made to order, all sales are final.
No Returns or Refunds
- We do not accept returns.
- We do not offer refunds or exchanges.
Once an order has been placed and processed, it cannot be canceled, returned, or refunded.
Damaged or Incorrect Orders
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Your satisfaction matters to us. If your order arrives:
- Damaged during transit, or
- Incorrect due to an error on our part
Please contact us within 48 hours of delivery at Khalladamita8@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We will review the issue promptly and, if applicable, offer a replacement or store credit at our discretion.
Shipping Responsibility
Once an order has been shipped, Khallada’s Gourmet Cookies is not responsible for:
- Delays caused by the carrier
- Packages marked as delivered but not received
- Incorrect shipping addresses provided at checkout
Please ensure all shipping information is accurate before placing your order.
Contact Us
If you have questions about your order, we’re happy to help:
📧 Khalladamita8@gmail.com